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Predicts how likely a call attempt is to reach a live person — so you dial the numbers most likely to answer first. What it predicts — The probability a call attempt reaches a live person rather than going unanswered. Who it scores — All contactable numbers on the dialling list (invalid or technical-error records are excluded). The decision it drives — Order and size call sheets: call the reachable first, and plan agent capacity around how many real conversations you can expect. Worked example — An agency has capacity for 5,000 dials a week. Sorting by reachability, they front-load the numbers most likely to answer, lifting conversations per hour and shortening the campaign. What good looks like — More connected calls per agent hour.
Pairs well with TM conversion — reachable and likely to say yes is where you start.

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